Privacy Policy
Last updated: August 25, 2026
Overview
IntellaOne operates the intellaone.com website and platform. This policy describes how we collect, use, and protect information when you use our services.
Information We Collect
When you use IntellaOne, we may collect account information; company names entered in the Live Conversation Console; content generated or saved in the platform; transcript text, call insights, intent signals, and supporting evidence associated with completed workspace conversations; analytics definitions, source scope, report settings, delivery schedules, recipient email addresses, and report-delivery metadata configured by workspace owners or admins; and usage data such as pages visited and features used.
Audio and Speech Processing
The Live Conversation Console detects conversation topics from speech. Depending on the call mode, speech recognition runs in your browser, where audio is not transmitted to our servers, or audio is streamed to our speech-to-text provider in real time to produce a transcript and is not retained. IntellaOne never records or stores call audio. Transcript text is processed by our servers to provide live guidance and is retained with your session.
How We Use Your Information
- To provide and improve our services.
- To generate personalized content and recommendations.
- To match and aggregate evidence from completed conversations under workspace-configured analytics definitions.
- To deliver scheduled aggregate analytics reports to recipients selected by a workspace owner or admin.
- To process payments, manage subscriptions, and communicate with you about your account or our services.
AI and Model Use
We use third-party AI models to analyze authorized workspace context, research prospects, generate content, and provide contextual guidance. Model outputs are probabilistic and may be incomplete or incorrect; they are not statements of fact or autonomous decisions and should be reviewed against supporting sources before use. Inputs are sent to model providers solely to provide the requested feature, and customer data is not used to train or fine-tune models. Conversation analytics are distinct from model-generated guidance: they use deterministic evidence matching and aggregation over completed workspace conversations rather than semantic AI grouping.
Third-Party Services
- Google OAuth for authentication.
- Stripe for payment processing.
- Anthropic and OpenAI for AI content generation.
- Deepgram for optional real-time speech-to-text.
- Resend for restart-safe scheduled analytics email delivery.
- SendGrid for other email communications.
Each provider has their own privacy policy governing their handling of data.
Data Retention
We retain account data for as long as your account is active. Generated content, retained transcript text, analytics definitions, evidence, report runs, and delivery configuration remain available until deleted through applicable workspace or account controls, or until you request deletion. Scheduled analytics emails contain aggregate counts and a sign-in-protected evidence link; they do not contain raw transcript excerpts. You may request deletion of your account and associated data at any time by contacting us.
Data Security
We implement reasonable security measures to protect your information. Data is transmitted over encrypted connections (HTTPS), but no method of transmission or storage is completely secure.
Your Rights
You may access, update, or delete your personal information at any time. To exercise these rights or ask questions about this policy, contact hello@intellaone.com.
Changes to This Policy
We may update this policy from time to time and will notify you of material changes by posting the updated policy on this page with a revised date.
Contact
If you have questions about this privacy policy, contact hello@intellaone.com.